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|HD0-100 : Help Desk Analyst|
|HD0-200 : HDI - Qualified Help Desk Senior Analyst|
|HD0-300 : HDI Help Desk Manager|
|HD0-400 : HDI: Qualified Customer Support Specialist|
|QQ0-100 : Help Desk Analyst (HDA)|
|QQ0-200 : HDI: Qualified Help Desk Senior Analyst|
|QQ0-400 : HDI Qualified Customer Support Specialist|
|QQ0-401 : SDI-Service Desk Foundation Qualification|
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