|Avaya 132-S-708-1 : Specialist: Avaya Voice Self-Service Design Elective Exam||77 Questions & Answers||Updated: Mar 18,18|
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Avaya 132-S-708-1 Exam Tips
The ability to monitor and report on Best Service Routing is critical for optimizing call center performance. Which statement is true regarding reporting for calls that interflow using BSR?
A. BCMS reports calls as inflows at the receiving switch and outflows at the sending switch
B. CMS reports BSR data only in skill reports
C. CMS provides unique database items for reporting on BSR (correct)
D. BCMS vector reports can be used to provide BSR reporting
Avaya IP Agent R6 offers a number of new features to enhance agent productivity. Which two are used for enhanced agent productivity? (Choose two.)
A. Instant Messaging (correct)
B. Click-to-Dial (correct)
C. Microsoft CRM Plug in
D. Dynamic Quality-of-Service support
A customer wishes to route ACD calls to agents based on the agent's skill level. In a call surplus scenario, which field on which form will require populating to ensure this requirement is met?
A. EAD-LOA is set as the group type on the hunt group form.
B. Skill level is set as the call handing preference on the system features form.
C. Skill level is set as the call handing preference on the agent group form. (correct)
D. Skill level is set as the group type on the hunt group form.
Application Enablement Services Installation and Upgrades logfiles are stored in which of the following directories?
C. /var/disk/logs/cinstall-xx-xx (correct)
A vector step containing the syntax "route to number r13035551212" would indicate usage of which feature?
B. Return to
C. Network Call Redirection (correct)
D. Remote Coverage
Your client needs the same call flow created in four different languages. Which two applications would help in accomplishing this using the least amount of programming? (Choose two.)
A. VDN skill preferencing (correct)
B. Call prompting
C. VDN variables (correct)
D. Attendant vectoring
Using the converse vector command, the digits returned from an IVR can be used for which three purpose? (Choose three.)
A. Display digits on the answering agent 's display phone and/or softphone. (correct)
B. Provide an Expected Wait Time announcement to the caller.
C. Display tandem digits to a ASAI host. (correct)
D. Provide the Queue Position for the caller.
E. Use for vector conditional branching in a step containing a command with the if digits parameter. (correct)
Your customer desires the flexibility to administer certain ACD options on an individual agent basis. Which three features are available with ACD Options by Agent? (Choose three.)
A. Forced Call Work Codes
B. Timed ACW
C. After Call Work Time Considered ldle (correct)
D. MIA Across Skills (correct)
E. Forced Agent Logout of After Call Work (correct)
IP Agent Shared Control licenses allow users to control their physical phone using the IP Agent application. Your customer is implementing IP Agent Shared Control. What are the minimal product software versions required to support this functionality?
A. IP Agent R6 or greater
B. Communication Manager 2 or greater (correct)
C. Communication Manager 3 or greater
D. IP Agent R5 or greater (correct)
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